Many times the customer feels wronged and wants to withhold money in retaliation. They believe you over promised and underdelivered. Managing customer expectations begins with the sales contract and is furthered by conversations with the office personnel and crew leader. Learn how through quality communications, pictures and planned discussion of problem areas are to your benefit. You will be able to transform your customers thinking about your care and concern. Customers will be proud they chose your company. Soon they will be buying your crews lunch, and furnishing drinks while bragging about their quality. Through open communication, you will position yourself to get all of your money.